Tap to Pay Debit Card

Why were all Kleberg Bank issued debit cards switched to Visa?

Kleberg Bank switched all issued debit cards from Mastercard^® to Visa in the Fall of 2023.  We are excited that the switch to Visa features the convenience of tap to pay.  Shop online, around town and worldwide anywhere Visa is accepted.  

When did customers receive new debit cards?

All Kleberg Bank debit card customers received their Visa tap to pay debit card in the mail in September 2023 at the address on file with the Bank.  It's important to always keep your address, phone number, and email address up-to-date so you receive important information and updates in the most timely and convenient way.  Below are instructions for updating your address.

• Verify your address in online banking or the mobile app under Menu > Settings > Address Change. 
• If you don't use online banking or the mobile app, visit a Kleberg Bank location and speak to a teller or banker to update your address.

How do I activate my new debit card?

You can start using your new debit card as soon as you activate it and set a pin - LEARN MORE.  Please note that all Kleberg Bank issued Mastercard debit cards were inactivated as of October 31, 2023.

What happens with automatic/recurring bill payments tied to an inactive Kleberg Bank Mastercard debit card?

You will need to update your debit card account number, expiration date, security code, and PIN (if applicable) with merchants who were regularly billing your Mastercard debit card with your newly activated Visa debit card.  This may include the following:

• Merchants who regularly bill your debit card account through automatic/recurring payments.
• Companies who have your card on file, such as online merchants, wireless services, streaming services, cable and internet providers, insurance companies, highway toll accounts, utilities, gyms, alarm services, and more.
• Your mobile wallet – Apple Pay^®, Google Pay™, or Samsung Pay^®.

CLICK HERE for an interactive, easy-to-use PDF checklist to help you track when you have updated recurring payments or bills, and stored payments with your new debit card information.  This checklist is a great resource to help you think of places where you may have debit card information stored.

I have other users on my checking account with active debit cards.  Were they sent new debit cards too?

All active debit cardholders on your checking account were sent a new debit card.  They will need to activate the new debit card before using it.  Please remind them to update any places where they keep the debit card number stored to pay bills or buy goods and services (ex. internet services, streaming services, cable services, utility providers, digital wallets, etc.).

Did my account number change?

Your bank account number is not changing. However, your new Visa tap to pay debit card number, expiration date, and security code will be changing. Please update the following once your new debit card arrives:

• Merchants who regularly bill your debit card account through automatic/recurring payments.
• Companies who have your debit card on file, such as online merchants, wireless services, streaming services, cable and internet providers, insurance companies, highway toll accounts, online merchants, and more.
• Your mobile wallet – Apple Pay^®, Google Pay™, or Samsung Pay^®.

CLICK HERE for an interactive, easy-to-use PDF checklist to help you track when you have updated recurring payments or bills, and stored payments with your new debit card information.  This checklist is a great resource to help you think of places where you may have debit card information stored.

Did my debit card PIN change?

When you activate your debit card,  you will also need to set a PIN number.   LEARN MORE

Will charges I make using the new debit card still come out of my checking account?

Your checking account number has not changed.  Your new Kleberg Bank Visa tap to pay debit has a new card number, expiration date, and security code.  Any purchases you make with your new debit card will come out of your existing checking account.

I have account alerts set-up in online banking/the mobile app.  Do I need to reset those account alerts?

Account alerts set-up in online banking/the mobile app will be unaffected by this change because they are associated with your bank account number, not your debit card number.  

Can I use tap to pay using the wallet on my smart watch?

Tap to pay is available using your Visa tap to pay debit card, the mobile wallet on your smart phone, and your wearable device/smart watch.

Secure - Convenient - Touch Free

Your Kleberg Bank Visa tap to pay card uses the same dynamic security as a contact chip card, so you know it's a secure way to pay!  A simple tap is all it takes.  Tapping to pay with your Visa contactless card can help you avoid touching surfaces at the checkout where you see the Contactless Symbol .

Here’s all you need to know to use your card confidently:

1. Look. Check for the Contactless Symbol on the store’s checkout terminal.
2. Tap. When prompted, bring your card or mobile device within a few inches of the Contactless Symbol on the checkout terminal.
3. Go. Your payment is securely processed in seconds. Once your payment is confirmed, you’re good to go!

Your Kleberg Bank Visa tap to pay card uses the same dynamic security as a contact chip card, so you know it’s a secure way to pay! Use your Kleberg Bank Visa tap to pay card where you see the Contactless Symbol .