Friday, July 3, 2020

Dear Customer: 

Your personal health, safety and well-being remain our priority as matters related to COVID-19 continue to evolve.  Our communities have experienced a significant surge in COVID-19 cases.  There will likely be an increased level of potential exposure following the July 4th holiday weekend.  Out of an abundance of caution for your safety, we will be making the following temporary changes to our Banking Center operations beginning on Monday, July 6th:

Lobbies will be available by Appointment Only

• Monday – Friday, 9:30 a.m. – 4:00 p.m.
• Use the “Make An Appointment” feature located at the top of the Kleberg Bank webpage at KlebergBank.com or by clicking  your “More” button on Kleberg Bank mobile app and selecting the “Make An Appointment” feature.

Drive-In Banking is available for “Full-Service”

• Monday - Friday, 7:30 a.m. to 6:30 p.m. and Saturday, 8:00 a.m. - 1:00 p.m.

Bank with us 24/7 using convenient banking features as a first resource including: online banking, the mobile app, deposit accepting ATMs, telephone banking and drive-ins.  These are the BEST and SAFEST ways to transact at this time.

Kleberg Bank has withstood the test of changing tides and times.  Through over 115 years of banking in the spirit of cooperation and community building, we remain committed to what is most important – YOU.  We value your business and we appreciate the trust you have placed in us for your banking needs.

Stay safe and well.

Gabe Guerra, President and CEO - Kleberg Bank

Tuesday, June 2, 2020

Dear Customer:

Over the past several months, our daily lives have been disrupted in a way that we never could have imagined.  However, our commitment to YOU throughout has been unwavering.  Since the Bank’s shift to full service drive-in banking and lobby access by appointment only, we have been planning an eventual reopening of lobbies in the most safe and responsible manner.  

We are pleased to announce that all Kleberg Banking Center lobbies and Kleberg Mortgage will once again be accessible to walk-in traffic beginning Monday, June 8th.  In addition to adhering to the state mandated guidelines set forth by our governor, we have established new safety measures to protect you and our employees. 

We encourage you to use convenient banking features as a first resource including: online banking, the mobile app, deposit accepting ATMs, telephone banking and drive-ins. 

In the event lobby access is your best option, please note the following:

• Please use the “Make An Appointment” feature at KlebergBank.com to minimize your wait time.
• With a reduced lobby capacity, we encourage individual visits.  If a companion is needed, please bring no more than one person.
• A host will greet you at the door to manage entry and building capacity for the safety of all.
• Floor markers are in place to guide appropriate social distancing.
• Sneeze guards are installed at the teller stations as a preventive measure.
• Team Members may be wearing face coverings.  We understand and support your choice to wear one too.
• Sanitizing stations are available, along with increased disinfecting and cleaning protocols.

We value our relationship with you, and appreciate the trust you have placed in us to serve your banking needs while also keeping you and your family safe.  We look forward to seeing in person once again!

Gabe Guerra, President and CEO – Kleberg Bank

Tuesday, March 31, 2020

Dear Customer:

We want to help see you through these unprecedented times.  We are making some changes to our normal business practices to ensure that we all come out of this stronger, together.

• We are committed to helping our borrowers who are experiencing financial hardships during this time.  If making your normal monthly payments has become a challenge, please call us.  We realize every situation is unique, and continue to treat each customer with the same care and personalized attention they deserve.  We have one simple message: We care and are here to help. 
• There has never been a fee for mobile banking or mobile deposit.  You can deposit checks via your mobile phone 24/7 and have access to your funds just as quickly as if you had deposited in one of our Banking Centers.  In addition, we do not limit daily or monthly mobile deposits.
• All of our ATMs accept cash and check deposits 24/7.  All you need is your Kleberg Bank debit card.  Skip the lines and deposit on your schedule. 
• We are doing our part to reduce social gathering and promote social distancing, therefore we have moved all of our lobby service to our drive-in facilities.  This includes the following services:
• Normal deposit and check cashing activities
• Debit card replacement
• Cashier’s checks and money orders
• Cash advances
• We have also added more telephone bankers in the Customer Service Center to handle your calls.  At Kleberg Bank, we believe it’s important to provide you with live telephone bankers trained and ready to assist you.

Our goal is to provide all customers with uninterrupted access to banking services while also keeping you and your family safe.  We value your business and appreciate the trust you have placed in us for your banking needs. 

Gabe Guerra, President and CEO - Kleberg Bank

Friday, March 20, 2020

Dear Customer:

Your personal health, safety and well-being, along with that of our team members, remains our top priority as we manage through the coronavirus (COVID-19) pandemic. Local, state and federal officials have placed limits on public activity.  In order to limit social interaction to keep our customers and team members safe, Monday March 23rd, we are making the following temporary changes at our Banking Centers.

Lobbies will be available by Appointment Only 

• Appointments available Monday – Friday, 9:30 a.m. - 4:00 p.m.
• Set your appointment from the comfort of your home by accessing the “Make An Appointment” feature on the Kleberg Bank webpage at KlebergBank.com or by clicking  your “More” button on Kleberg Bank mobile app and selecting the “Make An Appointment” feature.

Drive-In Banking will be available to serve ALL your banking needs

• Monday to Friday, 7:30 a.m. to 6:30 p.m. and Saturday, 8:00 a.m. - 1:00 p.m.

 Continue to Bank with us 24/7 from the comfort of your home with the following convenient services:

• Bank Online Anytime:  Check balances, pay bills, transfer funds between accounts, make loan payments, and so much more.  Register for online banking access.
• Deposit Checks with Kleberg Mobile:  Deposit checks, check balances, review account history, pay bills and transfer funds between accounts.  Download the app today.
• Pay Using Your Phone:  Authorize payments using Apple Pay, Google Pay and Samsung Pay in-store, online or in-app.  Learn more.
• Deposit Accepting ATMs:  All Kleberg Bank ATMs offer deposit service of cash and checks, and many are available 24/7 for your convenience. Visit our locations page for a list of ATMs.
• 24-Hour Phone Access for Account Inquiries, including balances and transfers:  Call (361) 595-4200 in
  Kingsville or (361) 850-6854 in Corpus Christi.

For further assistance contact us at (361) 592-8501 in Kingsville or (361) 850-6800 in Corpus Christi, for answers about using these convenient services.

Robert J. Kleberg Sr., founded Kleberg Bank in 1905 “to help those who showed a spirit of cooperation in community building.”  For well over a century, we have supported the safety, stability and reliability of the community’s needs.  Kleberg Bank has withstood the adversity of depressions, recessions, wars and droughts.  We remain committed to the families and small businesses who rely on us to manage through uncertainty.  We are here for you.

Our goal remains to provide all customers with uninterrupted access to banking services while also keeping you and your family safe.  We value your business and we appreciate the trust you have placed in us for your banking needs. 

Gabe Guerra, President and CEO - Kleberg Bank

Thursday, March 19, 2020

Dear Kleberg Bank Customer:

Many Kleberg Bank loan customers may be facing financial hardships as a result of the coronavirus (COVID-19) pandemic.  For well over a century, we have helped see customers through unexpected financial setbacks.  We realize every situation is unique, and continue to treat each customer with the same care and personalized attention they deserve.  We have one simple message: We care and are here to help. 

We are ready to assist you.  Please reach out to us by phone at (361) 595-4200 in Kingsville or (361) 850-6800 in Corpus Christi if you need our help.  Our local Bankers are ready to listen and provide assistance to help you through this challenging time .

We appreciate your business and look forward to working with you for many years to come.

Sincerely,

Gabe Guerra, President and CEO - Kleberg Bank