OnLine Banking

Q. How do I access OnLine Banking?

A. After we have reviewed and approved your application for OnLine Banking, you simply click on the OnLine Banking button on our home page, located at www.klebergbank.com.

Q. What can I do with OnLine Banking?

A. You can transfer funds on banking days until 7 p.m. CST between your existing accounts within our bank! You can also view account information, view and print your check images, stop payment on a check, make payments on loans held at our bank, and pay your bills.

Q. What accounts will be available or enabled?

A. You will have access to all your Bank depository and loan accounts. You will need to confirm that all appropriate accounts are viewable when you log in to bank online.

Q. How frequently is my account information updated?

A. Daily. You will be able to access up-to-the minute information about your accounts.

Q. Can I have 24 hour access to my accounts?

A. Yes, most definitely. www.klebergbank.com is available 24 hours a day for your convenience.

Q. What will I need to get started?

A. Kleberg Bank will issue you a NetTeller Internet Banking ID and NetTeller Internet Banking PIN when you sign up for OnLine Banking. To log onto OnLine Banking you will enter your ID and your PIN. The first time you log onto OnLine Banking you will be asked to change you PIN. The PIN must be numeric, alpha numeric, and between 5-8 characters. Click Login. Business customers will have an additional Cash Management ID and Cash Management PIN and you will be prompted to enter your Business Banking ID and Password.

Q. Can I change my USER ID and PIN?

A. Yes, you can change your USER ID and Pin as often as you want. Simply click on “Account Management” and follow the simple instructions. The USER ID must begin with a letter but may include a number.

Q. What if I enter the wrong PIN?

A. For security purposes, three consecutive invalid sign-on attempts will “lock you out” of the system for 24 hours. If you are locked out, you need to contact the OnLine Banking Department and we will reset your PIN.

Q. What if I forget my PIN?

A. We do not have access to your PIN once it has been changed. However, we can reset your PIN back to your initial PIN and you can then reset your own preferred PIN. Just give us a call.

Q. Will I continue to receive a paper account statement in the mail?

A. Yes, we will mail a copy of your account statement at the regular intervals.

Q. How many statements can I see online?

A. You will be able to access and print your last three statements If you would like to review a longer history of transactions, you can also view a range of transactions between dates up to 99 days.

Q. After I have signed up for Bill Pay, what happens?

A. You can pay any bill to anyone in the U.S. from your computer. After you log into the OnLine Banking System, select an account to pay bills and an agreement will appear for you to read and accept. Next, click on "Pay Bills" to send payments. Use the menus to choose payee, amount, etc., enter the requested information, and click on "Submit" to pay bills.

Q. After I make a bill payment, how long does it take to be debited from my account?

A. Checks clear against the customers account just as if they had written a check from their own checkbook.

Q. Typically, when does the payee receive payment when I utilize Bill Pay?

A. If the payment is sent to a biller that is on the list of electronic recipients, then it will typically take two to three business days to process. Other payments typically take five to eight business days to process.

Q. Can I schedule recurring payments?

A. Yes, you may schedule both one-time and recurring payments.

Q. How far in advance can I schedule payments?

A. You may schedule payments up to 90 days in advance of the first due date. Recurring payments can have an end date of any year in the future.

Q. How much does OnLine Banking cost me?

A. This is the best news yet! This 24 hour service is free to all customers. OnLine Bill Pay is free with most Kleberg Bank personal accounts.

Q. What if I get an error message?

A. If you get an error message please make a note of the message, the error number and the time. Then simply call the bank and we will make every effort to resolve the issue as soon possible. If you have a problem that we did not address in this section, please call and we will be glad to personally answer your question.